This Refund & Cancellation Policy explains the rules applicable to purchases, subscriptions, renewals, cancellations and refunds for services provided by NaamX through naamx.com.

By purchasing or subscribing to a NaamX service, you acknowledge that you have read and accepted this policy together with our Terms & Conditions.

1. General Refund Policy

NaamX aims to provide reliable and professional digital services. Refund eligibility depends on the type of service purchased, the applicable service terms, the time of the cancellation request and whether the service has already been delivered or consumed.

Some services may be non-refundable because they involve immediate provisioning, third-party costs, domain registration, licenses, customization or services that have already been performed.

2. Hosting Services

Hosting services may be eligible for a refund where specifically stated in the applicable hosting plan or service offer.

Once hosting resources have been provisioned and substantially used, refund eligibility may be limited.

Setup fees, migration fees, administrative fees and third-party charges may be non-refundable where applicable.

3. Domain Registration and Renewal

Domain registration, renewal and transfer services are generally non-refundable once the domain transaction has been successfully processed with the relevant registrar or registry.

Customers are responsible for checking domain names, spelling, extensions and registration details before confirming an order.

4. ERP, POS, CRM and Software Services

Subscription-based software services may be cancelled according to the applicable subscription terms.

Custom development, configuration, installation, implementation, migration, integration and consulting services may be non-refundable once work has started or resources have been allocated.

5. SaaS Subscriptions

SaaS subscriptions remain active until the end of the current billing period unless otherwise stated in the applicable plan.

Cancelling a subscription generally prevents future renewal but does not automatically create a refund for the unused portion of the current billing period.

6. Duplicate Payments

If a customer accidentally makes a duplicate payment for the same invoice or service, the customer should contact NaamX as soon as possible.

After verification, eligible duplicate payments may be refunded or credited toward a future invoice at NaamX's discretion and subject to applicable payment-provider fees.

7. Failed or Unsuccessful Transactions

If a payment is deducted from a customer's account but the NaamX order is not successfully completed, the customer should contact our support team with the relevant transaction information.

We may coordinate with the relevant payment provider to verify the transaction before processing any eligible refund or credit.

8. Cancellation Requests

Customers may request cancellation of eligible services by contacting NaamX through the appropriate support or billing channel.

Cancellation requests should be submitted before the next renewal date to reduce the possibility of an unwanted renewal.

Customers remain responsible for charges incurred before the cancellation becomes effective.

9. Automatic Renewals

Certain subscriptions and services may renew automatically according to the selected billing cycle.

Customers are responsible for reviewing their subscriptions and cancelling services before the renewal date if they do not wish to continue using the service.

10. Refund Processing

Where a refund is approved, NaamX may process the refund through the original payment method where technically and commercially possible.

Processing times may vary depending on the payment gateway, bank, card issuer or financial institution.

11. Third-Party Fees

Fees charged by third-party providers, registrars, payment gateways, software vendors or other external service providers may not be refundable by NaamX.

12. Promotional Offers

Promotional offers, discounts, credits, coupons and special pricing may have additional terms and may be subject to different refund conditions.

Promotional discounts may not be refundable or convertible into cash unless specifically stated otherwise.

13. Suspension or Termination Due to Policy Violation

Services suspended or terminated because of fraud, abuse, illegal activity, security violations, spam, malicious activity or other violations of NaamX policies may not qualify for a refund.

14. Refund Exclusions

The following may be excluded from refunds where applicable:

• Domain registration and renewal fees
• Third-party licensing fees
• Custom development work already completed
• Implementation and configuration services already performed
• Migration services already completed
• Setup and administrative charges
• Services already substantially consumed
• Transactions involving fraudulent or abusive activity
• Services terminated because of a serious policy violation

15. Service Credits

In certain situations, NaamX may provide a service credit instead of a monetary refund. Any such credit will be determined based on the circumstances of the case and the applicable service terms.

16. Refund Requests

To request a refund, please contact NaamX with your registered account information, invoice number, transaction reference and a clear explanation of the request.

17. Policy Changes

NaamX may update this Refund & Cancellation Policy when necessary to reflect changes to our services, pricing, payment providers or business practices.

Updated versions will be published on this page with a revised effective date.

18. Contact Us

For refund, cancellation or billing questions, please contact NaamX using the information below.