NaamX is committed to protecting personal information and handling customer data responsibly. This GDPR & Data Protection Policy explains our approach to personal data protection in connection with naamx.com and our hosting, ERP, CRM, POS, SaaS, cloud, email and other digital services.

Where applicable, this policy is intended to describe principles consistent with the General Data Protection Regulation (GDPR) and other applicable data protection requirements.

1. Scope of This Policy

This policy applies to personal information processed by NaamX in connection with our website, customer accounts, products, services, communications and business operations.

The exact responsibilities of NaamX and our customers may vary depending on the service, contractual arrangement and applicable law.

2. Personal Data

Personal data means information that can identify or relate to an identifiable individual, either directly or indirectly.

Depending on the services used, this may include names, contact details, account information, technical information, billing details, IP addresses and other information required to provide our services.

3. Data We May Collect

• Name and contact details
• Email address and telephone number
• Company and business information
• Account and authentication information
• Billing and transaction information
• IP address and technical information
• Website and service usage information
• Support requests and communications
• Information required to deliver purchased services

4. How We Use Personal Data

NaamX may process personal data to:

• Provide and manage our services
• Create and administer customer accounts
• Process orders and payments
• Provide customer and technical support
• Maintain service security
• Detect and prevent fraud and abuse
• Communicate service-related information
• Improve our products and website
• Meet applicable legal and regulatory obligations

5. Lawful Basis for Processing

Where GDPR applies, NaamX may rely on one or more lawful bases for processing personal data, depending on the circumstances.

These may include:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent
• Protection of vital interests where applicable

6. Data Controller and Data Processor Roles

Depending on the service and processing activity, NaamX may act as a data controller or as a data processor.

For example, when NaamX determines how and why certain customer information is processed for its own business purposes, NaamX may act as a controller. When NaamX processes customer data on behalf of a business customer using our hosting or software services, NaamX may act as a processor.

7. Customer Responsibilities

Customers who use NaamX services to process personal data belonging to their own customers, employees or other individuals are responsible for ensuring that their collection and use of such data complies with applicable privacy laws.

Customers should obtain any necessary permissions, notices or consents required for their own processing activities.

8. Data Security

NaamX uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.

Security measures may include access controls, authentication, monitoring, system protections, backups and other safeguards appropriate to the nature of the services.

9. Data Minimization

NaamX aims to collect and process information that is reasonably necessary for legitimate business, service delivery, security and legal purposes.

10. Data Retention

Personal data may be retained for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain records, resolve disputes, enforce agreements, prevent abuse or comply with legal obligations.

11. Data Subject Rights

Where GDPR or another applicable privacy law provides such rights, individuals may have rights including:

• Right to access personal data
• Right to correct inaccurate information
• Right to request deletion
• Right to restrict certain processing
• Right to object to certain processing
• Right to data portability where applicable
• Right to withdraw consent where processing is based on consent

12. Requests to Exercise Privacy Rights

Individuals may contact NaamX to request access, correction, deletion or other applicable privacy rights.

We may request reasonable information to verify the identity of the person making the request before providing access or making changes.

13. Third-Party Service Providers

NaamX may use trusted third-party providers to support hosting, infrastructure, payments, communications, security, analytics, domain services and other business functions.

Where applicable, we seek to work with providers that maintain appropriate safeguards for the information they process.

14. International Data Transfers

Some service providers or infrastructure used by NaamX may operate in countries outside the country where personal data was originally collected.

Where applicable, appropriate contractual, technical or legal safeguards may be used for international data transfers.

15. Data Breach and Security Incidents

NaamX maintains processes intended to identify, investigate and respond to security incidents affecting our systems.

Where required by applicable law, NaamX may notify relevant authorities, customers or affected individuals regarding qualifying personal data breaches.

16. Children's Data

NaamX services are primarily intended for businesses and general users. We do not knowingly collect children's personal data where such collection is prohibited by applicable law.

17. Cookies and Tracking

NaamX may use cookies and similar technologies. For additional information, please review our Cookie Policy.

18. Marketing Communications

Where permitted by law, NaamX may send information about products, services, updates or offers. You may have the option to unsubscribe from marketing communications.

Service-related communications may still be sent where necessary to operate or support an account or service.

19. Data Protection Requests

Privacy and data protection requests can be submitted directly to NaamX using the contact information below.

20. Policy Updates

NaamX may update this policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

The latest version will be published on this page with the applicable effective date.

21. Contact Us

For privacy, GDPR or data protection questions and requests, please contact NaamX.