Support Policy

Support Channels

Customers may contact support through:

Email Support

Ticket System

WhatsApp or Phone Support

Support Scope

We provide support for:

Hosting-related issues

Server-related services

Billing assistance

Basic technical guidance

Unsupported Services

We may not provide support for:

Third-party software customization

Custom coding issues

Unsupported plugins/themes

User-created errors

Response Time

Response times may vary depending on issue priority and workload.

Abuse

Abusive language or threatening behavior toward staff may result in service suspension.

Contact

support@naamx.net