Support Policy

Our commitment to providing reliable, responsive, and professional technical support.

Last updated: June 2026 | 24/7 Critical Support Available

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Support Channels

Customers may contact support through the following official channels:

✉️ Email Support🎫 Ticket System📱 WhatsApp Support📞 Phone Support

Channel details:

Email Support: Send inquiries to support@naamx.net — best for non-urgent issues.
Ticket System: Access via your client area dashboard (recommended for tracking).
WhatsApp Support: +92-335-84-111-21 — available during business hours (9 AM – 6 PM GMT+5).
Phone Support: +92-335-84-111-21 (critical issues only).

💡 Pro Tip: For fastest response, use the ticket system in your client area.

✅

We provide support for the following areas:

Hosting-related issues: Server downtime, slow performance, file permissions.
Server-related services: cPanel access, email configuration, FTP/SSH connectivity.
Billing assistance: Invoice questions, payment issues, refund requests.
Basic technical guidance: DNS management, domain pointing, SSL installation.

✅ Included at no extra cost: All standard support related to NaamX infrastructure.

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We may not provide support for the following:

Third-party software customization: Modifying WordPress plugins or themes.
Custom coding issues: Debugging or writing custom PHP, JavaScript, etc.
User-created errors: Accidental data loss or misconfigurations by the customer.

💼 Paid Professional Services: Available at $45/hour. Contact admin@naamx.net.

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Priority	Description	Target Response	Availability
🚨 Critical	Complete outage, security breach	1–2 hours	24/7/365
⚠️ High	Partial degradation, email issues	4–8 hours	24/7
📋 Normal	General inquiries, billing	12–24 hours	Business hours

🕒 After-hours: Critical tickets monitored 24/7. Non-critical addressed next business day.

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🚨 Abusive language or threatening behavior toward staff may result in service suspension or immediate termination.

We maintain a respectful, professional support environment.

🤝 Escalation path: Email escalations@naamx.net if unsatisfied.

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NaamX Solutions
Office # 11 2nd Floor Makkah Plaza, Sargodha Road, Gujrat, Punjab, Pakistan

📞 +92-335-84-111-21✉️ support@naamx.net✉️ info@naamx.net

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NaamX Solutions may update this Support Policy at any time. Changes become effective immediately upon posting.

❤️ Our promise: We are committed to resolving your issues professionally and promptly.