NaamX Solutions aims to provide 99.9% uptime for hosting and related services.
Scheduled maintenance may temporarily affect services and will be communicated when possible.
Support requests are generally responded to within:
Critical Issues: 1–4 Hours
Standard Support: 12–24 Hours
The SLA does not apply to:
User-caused outages
Third-party failures
Natural disasters
DDoS attacks beyond reasonable mitigation
Service credits may be issued at our discretion for qualifying downtime.
