This Refund & Cancellation Policy explains the rules applicable to cancellations, refunds, renewals and payment-related requests for services provided by NaamX through naamx.com.

Because NaamX provides different types of digital services, including hosting, domains, ERP, SaaS, software and custom services, refund eligibility may vary depending on the specific service purchased.

1. General Policy

Customers should review the applicable service description, pricing, billing terms and any service-specific refund conditions before completing a purchase.

2. Cancellation Requests

Customers may request cancellation of an eligible service by contacting NaamX through the available support or billing channels.

Cancellation requests should include sufficient account and service information so that NaamX can identify the relevant subscription or service.

3. Cancellation Timing

Customers are encouraged to submit cancellation requests before the next billing or renewal date to avoid additional charges.

4. Automatic Renewals

Where a service is configured for automatic renewal, the applicable renewal charge may be processed according to the selected billing cycle unless the service is cancelled before renewal.

5. Refund Eligibility

Refund eligibility depends on the type of service, applicable purchase terms, billing cycle and circumstances of the request.

A payment is not automatically refundable simply because a customer stops using a service.

6. Hosting Services

Refund eligibility for web hosting, reseller hosting, cloud hosting or related services may depend on the applicable hosting package and the terms presented at the time of purchase.

7. Domain Registration

Domain registration, renewal, transfer and related registry fees may be non-refundable once the applicable transaction has been processed or submitted to the relevant domain registry.

8. Domain Transfer Fees

Fees associated with domain transfers or registry operations may remain payable even if a transfer is unsuccessful due to customer information, authorization requirements or third-party registry restrictions.

9. SSL Certificates

Refund eligibility for SSL certificates may depend on whether the certificate has already been issued, activated or submitted for validation.

10. Business Email Services

Refunds for business email services may depend on the applicable billing plan, activation status and service-specific conditions.

11. ERP & SaaS Services

Subscription-based ERP, POS, SaaS and business software services may have different refund conditions depending on the selected plan and billing cycle.

12. Software Licenses

Software licenses, digital products, activation keys and downloadable products may be non-refundable after delivery, activation or access has been provided, except where otherwise required by applicable law or expressly stated in the applicable purchase terms.

13. Custom Development Services

Custom development, configuration, integration, migration, customization and consulting services may be non-refundable once work has started.

Where a project is cancelled after work has commenced, NaamX may retain amounts reasonably corresponding to work already performed, third-party costs and other committed expenses.

14. Setup & Configuration Fees

Setup, installation, configuration, migration or onboarding fees may be non-refundable once the relevant work has been completed or initiated.

15. Third-Party Fees

Amounts paid to domain registries, payment providers, software vendors, API providers, infrastructure providers or other third parties may not be refundable where NaamX has already incurred the applicable cost.

16. Promotional Offers

Promotional prices, discounts, coupons or special offers may have additional conditions and may be excluded from refunds where specified in the relevant offer.

17. Duplicate Payments

If a customer accidentally makes a verified duplicate payment for the same service, NaamX may review the transaction and, where appropriate, refund or credit the duplicate amount.

18. Failed Transactions

If a payment fails but the customer's financial institution shows a pending amount, the amount may be temporarily held by the payment provider and may be released according to that provider's processing procedures.

19. Payment Gateway Charges

Payment processing fees charged by banks, payment gateways or other financial institutions may not always be recoverable by NaamX.

20. Chargebacks

Customers are encouraged to contact NaamX first to resolve billing disputes before initiating a payment chargeback where possible.

Unauthorized or abusive chargebacks may result in service suspension while the transaction is investigated.

21. Fraudulent Transactions

Transactions suspected of fraud or unauthorized activity may be reviewed and may be cancelled, suspended or refunded where appropriate.

22. Refund Method

Where a refund is approved, NaamX may generally attempt to return the funds through the original payment method where technically and operationally possible.

23. Refund Processing Time

Once a refund is approved, the time required for the funds to appear in the customer's account may depend on the payment gateway, bank or financial institution.

24. Account Credit

In certain circumstances, NaamX may offer account credit instead of a direct monetary refund, subject to customer agreement and applicable terms.

25. Service Suspension

Services may be suspended where invoices remain unpaid, payment obligations are overdue or there is a legitimate security or abuse concern.

26. Cancellation After Suspension

Cancellation of a suspended service does not automatically create a right to a refund for previously billed amounts.

27. Data After Cancellation

Customers should download or export any required data before cancelling a service.

After cancellation or termination, data may be deleted according to the applicable service terms, retention requirements and technical procedures.

28. Non-Refundable Situations

Refunds may generally not be available where:

• The service has already been substantially used.
• A digital product has already been delivered or activated.
• A domain has already been registered or renewed.
• Custom development work has already started.
• Third-party fees have already been incurred.
• The account was suspended due to a policy violation.
• The customer simply changed their mind after using the service.
• The applicable service terms specifically exclude refunds.

29. Service Failure

If a significant service issue occurs, customers should contact NaamX support so that the issue can be investigated and an appropriate solution can be considered.

30. Exceptional Circumstances

NaamX may review exceptional refund requests individually, considering the nature of the service, circumstances of the request, payment history and applicable legal requirements.

31. Legal Rights

Nothing in this policy is intended to remove or restrict any mandatory consumer or other legal rights that cannot lawfully be excluded.

32. Policy Changes

NaamX may update this Refund & Cancellation Policy from time to time to reflect changes in services, pricing, payment methods, business practices or applicable law.

33. Contact Us

For cancellation, billing or refund-related questions, please contact NaamX with your account and transaction details.