• +92 335 84 111 21
  • info@naamx.com

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SERVICE LEVEL AGREEMENT (SLA) – NAAMX

Last Updated: 25-12-2025

This SLA outlines the level of service provided by NaamX.

1. Uptime Guarantee

  • We aim for 99.9% uptime annually.

  • Scheduled maintenance is excluded.

2. Support Response Time

  • Basic Support: 24–48 hours

  • Priority Support: 6–12 hours

  • Emergency Issues: As soon as possible

3. Compensation Terms

  • If uptime falls below guaranteed levels, service credits may be issued.

  • Credits apply to future invoices.

  • No cash refunds are provided under SLA.

4. SLA Exclusions

SLA does not apply to:

  • Force majeure events

  • Third-party failures

  • Customer-caused issues

Company

Our Products

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Contact Info

Phone

+92 335 84 111 21

Email

info@mt.com.pk

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